Stop losing patients after hours to the clinic that replied first.
Cassette helps healthcare front desks answer common questions, book appointments, and follow up with patients who need a reminder to return, review, or complete the next step.
After-hours missed calls, repetitive front-desk questions, and weak return-visit follow-up
Appointment
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The front-desk gaps that hurt clinics & diagnostics the most.
After-hours missed demand
Patients often enquire or call outside working hours. If no one responds, they usually book with the next clinic that does.
Reception bottleneck
The same questions about specialties, doctor availability, prep instructions, and logistics keep front-desk staff busy all day.
No structured reactivation
Past patients who should come back for a review, repeat visit, or prescribed next step often receive no reminder at all.
Same system, adapted to your funnel.
Cassette keeps the model simple. Three agents — Enquiry, Booking, Recovery — configured for your vertical's language, objections, and conversion event.
Answers common patient questions immediately.
Handles inbound questions about doctors, timing, availability, and basic prep information so patients do not wait for the front desk to open.
Books the slot and sends reminders automatically.
Turns interested patients into confirmed appointments and reduces manual scheduling back-and-forth for your reception team.
Brings patients back for the next step.
Re-engages patients who booked once and never returned, need a follow-up, or should complete a recommended visit or test.
How the story changes for your customer and your team.
Act 1
The leak
The clinic closes, the calls and messages keep coming, and the next morning starts with missed opportunities.
Act 2
The trigger
The team sees that patients are not being lost because of care quality. They are being lost at the front desk.
Act 3
Cassette goes live
The Enquiry Agent answers after-hours questions, the Booking Agent fills the calendar, and the Recovery Agent prompts patients who need the next interaction.
Act 4
The new normal
Reception staff focus on in-clinic work and escalations instead of handling every repetitive inbound question manually.
Best fit for clinics that already get enquiries but cannot respond consistently outside desk hours.
The goal is not to replace your team. It is to make sure they spend more time on warmed-up conversations and less time on repetitive, inconsistent front-desk work.
Your team misses calls or WhatsApp messages outside operating hours.
Patients ask the same availability and prep questions repeatedly.
Appointments need reminders to reduce no-shows and drop-offs.
You want a simple system that improves front-desk coverage without adding headcount.
Details teams usually ask before going live.
See how Cassette would run the front desk for clinics & diagnostics.
We'll walk through the enquiries you get, the booking event that matters, and the old lead segments worth reactivating first.